Chapter 1: Process Integration ( 5 min)

When Verizon acquired Terremark, the major cloud hosting company in 2012, the support staffs roles and responsibilities have been reassigned to avoid duplicate duites.

On each slide, you can simply click the 'forward' button to fast forward or skip to the next slide

[ Note: Due to strict confidentiality clause by Verizon, the contents have switched around or changed. The purpose of this showcase page is merely to demonstrate the key features implemented in Articulate Storyline .]

Articulate StoryLine Features:

• adding sound to an object/layer, setting length of object's visibility on the scene to match audio/narration
• Integration of advance Flash animation
• animated text & slide effect
• Buttons ( built within Articulate ) with triggers for show/hide layers
• Adding external videos.
• Assessment( quiz) with Scorm 1.2 compliance check.

Chapter 2: Global Tier Support ( 7 min)

While many companies tend to rely on pre-built game/exercise templates, which may not be directly relevant to the subject at hand, top organizations such as Verizon prefer " customed" animation that precisely expand on the topic.

Several org. flow charts had been developed to meet these specific needs which garnered very positive feedbacks from the users-they remember the ranking hierachy almost 20% better than the unattractive diagrams.

Note: Since this is the showcase for custom Flash animations, all other texts have been removed

Articulate StoryLine Features: :

• convert old/unattractive diagrams into advance Flash animations that actually enhance, not impeding the learning process

Chapter 3 : Support Ticket Severity ( 5 min)

Articulate StoryLine Featurs: :

• convert old/unattractive diagrams into advance Flash animations that actually enhance, not impeding the learning process